"I truly look forward to coming to work each day. I continue to learn new skills and see the positive impact our service has within the community - it's incredibly fulfilling." - Library Team Assistant
Other job titles you may be searching for: Library Assistant, Community Library Support, Customer Service Assistant, Library and Information Assistant, Community Engagement Assistant, Visitor Services Assistant, Community Hub Assistant, Learning Support Assistant, Outreach and Events Assistant, Administrative Assistant, Customer Support Assistant. You may be required to visit other locations within Hampshire and therefore need to have the ability to travel, as necessary. Library Team Assistant Candidate Pack This post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children's Services, references will be requested prior to interview., We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Responsibilities
* Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
* Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
* Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
* Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
* Promote library services through social media and work with external partners to engage the wider community. Applications will be reviewed as soon as they are received, therefore the advert may close early.
Qualifications
* Experience in a busy, customer-facing role, with a friendly and inclusive approach to working with the public.
* Excellent communication and interpersonal skills, with the ability to adapt to different people and situations.
* Strong digital skills, with confidence using Microsoft Office, Google Workspace, and learning new systems.
* Comfortable using social media to engage with the community and raise awareness of services, or open to learning with support and training provided.
* Physically able to carry out manual tasks such as moving stock and setting up spaces.
* This role is offered on an annualised hours contract, meaning your total hours are spread across the year rather than worked to a fixed weekly pattern. You'll provide cover for annual leave and sickness primarily at Romsey Library, and occasionally Totton and Hythe Libraries, with more hours available during busy periods like school holidays, Christmas, and Saturdays. You'll need to be able to travel to all listed locations.
* Your shift rota is provided four weeks in advance, giving you time to plan around work and life commitments, although short-notice cover may occasionally be required. While your hours may vary month to month, your pay remains consistent - split evenly across the year. We're looking for someone with good availability throughout the week who enjoys flexible working and being part of a team that keeps our libraries running smoothly.
Benefits
* Be part of a supportive, caring team that takes pride in making a positive impact.
* Enjoy a varied, feel-good role that helps people and strengthens community connections.
* Benefit from a comprehensive induction and training plan, as well as ongoing opportunities for career development.
* Enjoy a good work-life balance with no Sunday or Bank Holiday working.
* Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
* Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.
* Want to see what it's like? If you'd like to experience the environment first-hand, we warmly encourage you to pop into your local library - you'll quickly see how dynamic, welcoming, and community-driven our spaces really are!
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