Job Title: Dynamics Functional Consultant
We are seeking a skilled Microsoft Dynamics 365 Functional Consultant to join our Engagement Services team. This role supports multiple value streams by providing strong Dynamics capability and ensuring consistent, compliant customer experiences. The initial focus will be on the Workplace Futures Programme, contributing to a hybrid environment that blends on-premises and cloud solutions.
Responsibilities
* Translate business requirements and user stories into detailed functional designs.
* Produce build‑ready specifications, including relevant technical considerations.
* Configure and customise Dynamics 365 within agreed standards and guardrails.
* Define requirements that minimise ambiguity and enable right‑first‑time delivery.
* Work closely with developers to ensure solutions are clear, scalable, and aligned.
* Contribute to integration and data‑related requirements where relevant.
* Support customer, sales, and servicing journeys.
* Ensure solutions meet regulatory and compliance expectations.
* Operate across both cloud and on‑prem environments.
Essential Skills
* Strong experience as a Dynamics 365 Functional Consultant (non‑F&O).
* Proven ability to translate requirements into detailed, build‑ready designs.
* Experience across customer, sales, or servicing journeys.
* Comfortable working at a detailed level with developers.
* Strong stakeholder engagement across business and technical teams.
* Experience in regulated environments (e.g. financial services, pensions, investments).
Additional Skills & Qualifications
* Background in Dynamics development.
* Understanding of integration patterns and dependencies.
* Experience with Customer Insights or sales enablement tooling.
* Exposure to both cloud and on‑prem Dynamics environments.
* Microsoft Dynamics certification.
Join a major financial services organisation where you will have the opportunity to shape and improve core customer and sales journeys. Benefit from long‑term, stable programme work with broad exposure across multiple value streams and a maturing Dynamics platform.
Work Environment
The role offers a hybrid model, with approximately 50% onsite work primarily in Manchester, with flexibility for Glasgow. You will work in a collaborative, fast‑paced environment across business, product, and engineering teams.
Location: Edinburgh, UK
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