Location: East Midlands Job Type: Permanent Industry: Business Transformation Job reference: BBBH422233_1770740072 Posted: about 3 hours ago
Director of Infrastructure & Technology Operations
Permanent | Up to £140,000 + benefits | East Midlands or London | Hybrid
A major opportunity for a transformational technology leader to redefine the Infrastructure & Operations function for a complex, high‑growth organisation. This role combines strategic vision, hands‑on modernisation, and cultural leadership to build a cloud‑first, customer‑centric, and highly reliable tec...
Director of Infrastructure & Technology Operations
Permanent | Up to £140,000 + benefits | East Midlands or London | Hybrid
A major opportunity for a transformational technology leader to redefine the Infrastructure & Operations function for a complex, high‑growth organisation. This role combines strategic vision, hands‑on modernisation, and cultural leadership to build a cloud‑first, customer‑centric, and highly reliable technology environment.
The Opportunity
We are seeking a Director of Infrastructure & Technology Operations to lead an enterprise‑wide modernisation across cloud platforms, networks, service management, end‑user computing, observability, and operational excellence. You will set the strategy and lead a full transformation, ensuring both innovation and world‑class BAU service delivery.
This role is ideal for a senior leader who delivers at pace, inspires teams, and knows how to balance transformation, operational stability, compliance, and cost governance.
Key Responsibilities
1. Lead the multi‑year modernisation of infrastructure and operations, transforming culture, delivery models, and ways of working.
2. Drive Service Desk transformation, elevating it from a traditional ticket‑driven team to a modern, customer‑focused function with improved first‑contact resolution, knowledge management, automation, and mature incident/problem/change processes.
3. Establish and execute enterprise infrastructure strategy, ensuring secure, scalable, reliable and cost‑efficient services.
4. Complete cloud migration and lead cloud consolidation, governance, automation, and operational optimisation.
5. Build a mature FinOps practice, embedding forecasting, cost transparency, chargeback/showback, cloud optimisation and continuous financial governance into operational rhythms.
6. Oversee networks, hybrid connectivity, telephony, AV and workplace technologies, supporting seamless hybrid work.
7. Modernise end‑user computing with modern device management, efficient lifecycle processes, and improved hybrid collaboration experiences.
8. Lead service management evolution, selecting modern tooling and blending ITIL with agile ways of working.
9. Implement unified observability, monitoring and analytics to enable proactive operations and data‑driven decision‑making.
10. Drive innovation, evaluating emerging technologies (including AI/ML for operations) that increase reliability and efficiency.
11. Build and develop high‑performing teams with clear capability models, engineering disciplines, and structured career pathways.
12. Lead vendor strategy, contractual governance, risk management, and financial optimisation across infrastructure.
About You
You will bring:
13. 10+ years' senior leadership experience across infrastructure and operations in complex organisations.
14. A proven track record shaping and delivering large‑scale transformation programmes, including service management and cloud modernisation.
15. Deep experience with cloud platforms (preferably Azure), modern networking, workplace technology, and service management frameworks.
16. Demonstrable success in Service Desk transformation, improving maturity, quality, customer outcomes, and operational efficiency.
17. Strong FinOps capability, with experience building or maturing cloud financial management functions.
18. Expertise in monitoring, observability and SRE‑aligned operational practices.
19. Excellent leadership, stakeholder engagement, and communication skills.
20. Experience in regulated industries is advantageous but not essential.
Location & Working Model
Based in East Midlands or London with a hybrid working pattern.
Salary & Benefits
Up to £140,000 plus a competitive benefits package.