Job Description The Dining Reservations Agent will contribute to the smooth and efficient operation of taking in reservations for the F&B outlets, while adhering to the standards required by the department and hotel. · To assist the Food & Beverage outlets with taking in reservations over the telephone and/or e-mail and inputting them in ResDiary. · Handles daily correspondence, inquiries and make reservations as needed. · Up selling and/or offering F&B products to in-house and/or outside guests. · To be knowledgeable with the services we are selling, promoting and providing in all F&B outlets. · Prepares confirmation letters of reservation when requested by guests. · Communicates reservation information to other outlets (i.e. number of bookings for a specific meal period, etc.) · Processes cancellations and modifications and promptly relays this information to the F&B outlet concerned. · Processes advance deposits on reservations when required and monitors advance deposit requirements. · Tracks availabilities of major F&B outlets on the basis of reservations. · To assist with the filing management system of F&B and making sure that all files are up to date. · Open and close availabilities as and when required by the F&B outlet. Qualifications Profile Knowledge and Experience · University/College degree in a related discipline preferred · Strong Food & Beverage knowledge. · Proficient in the English; bilingual is an asset. · Highly detail oriented with excellent communication and organizational skills · Computer literate in Microsoft Window applications required Competencies · Presentable, well groomed with leadership quality. · Neat and pleasant appearance · Articulate · In good health condition · Strong interpersonal and problem solving abilities · Highly responsible & reliable · Ability to work well under pressure and independently in a fast paced environment · Ability to work cohesively as part of a team · Ability to focus attention on guest needs, remaining calm and courteous at all times · Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective · Must be flexible in terms of working hours · Creative, self-motivated and energetic team-player. · Able to smile and perform under pressure. · Must be a motivational teacher. · Strong facilitator. · Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy and determination.