Infrastructure Engineer
Permanent
Castle Bromwich with Travel to Doncaster & Loughborough
Operational Services
Specific Operational Focus
* Operational Technology & Manufacturing
* Working with third parties to support and maintain OT hardware & systems
* Maintain infrastructure environment to ensure manufacturing can operate without disruption
* Enforce cybersecurity practices & patching processes across IT/OT systems to maintain compliance with industry standards and corporate policy
* Collaborate with group IT, factory managers, and equipment vendors to ensure systems meet operational requirements
Operational Performance
* Ensure effective operation of the infrastructure estate, including but not limited to:
* Server OS
* Patch Management
* Virtualisation (VMWare)
* Group Policy
* M365 (including Exchange Online)
* Active Directory / Entra ID
* Server Vulnerability Management
* Provide on-site support for network-related incidents at manufacturing sites
* Ensure operational services, hardware, and software are delivered to agreed SLAs, and implement remedial actions when standards are not met
* Monitor server estate for performance issues and resolve problems within SLAs
* Ensure system logs are available for ingestion into Security Operations Centre (SOC)
* Maintain hardware and software within supported lifecycle, working with vendors for updates
* Work with the Senior Infrastructure Service Analyst to enforce IT policies and procedures
* Support major incident resolution and post-incident reviews for server areas
* Deliver third-line support across factories for back-office and floor teams
* Assist in business recovery planning, testing, and documentation of server elements
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