German Speaking Customer Service Specialist
Location: Harwell, Oxfordshire (Hybrid – 3 days on-site)
Type: Permanent
Are you a fluent German speaker with a passion for delivering exceptional customer experiences in a fast-paced, premium brand environment?
Our client, a global leader in high-performance apparel and footwear, is looking for a proactive and customer-focused specialist to support their growing UK and European customer base.
The Company
Renowned for its commitment to innovation, craftsmanship, and sustainability, our client designs and manufactures premium products trusted by athletes, professionals, and enthusiasts around the world. Their culture is built on teamwork, integrity, and a shared drive to exceed customer expectations at every touchpoint.
With a hybrid setup based in Harwell, Oxfordshire, their Customer Experience team plays a pivotal role in maintaining their outstanding reputation across both retail partners and direct-to-consumer channels.
The Role
As a German Speaking Customer Service Specialist you’ll provide best-in-class service to both B2B and D2C customers, supporting order management, returns, and customer engagement in a high-volume environment.
You’ll collaborate with internal teams, troubleshoot issues, and maintain the highest levels of service and satisfaction for their valued European customers.
Key Responsibilities:
Customer Support: Handle enquiries pre- and post-sale across phone, email, and live chat in both English and German
Order Management: Process orders, conduct daily checks, and resolve discrepancies efficiently
Returns & Credits: Manage returns and credit processes to ensure a smooth customer journey
Fraud Monitoring: Carry out fraud checks and escalate as required
Inventory Monitoring: Track product availability and proactively manage fulfilment risks
Cross-Functional Coordination: Liaise with Area Managers and operational teams to support smooth delivery and customer satisfaction
System Navigation: Work confidently across SAP, Salesforce, and Microsoft Office
What We’re Looking For
Fluency in German and English (written and spoken)
Experience in a customer service or order processing role within a high-volume environment
Strong multitasking, organisation, and time management skills
Proficiency in Microsoft Office; experience with SAP and Salesforce is highly advantageous
A solutions-focused mindset and dedication to delivering outstanding service
Collaborative, positive approach with strong relationship-building skills
Why Join?
Be part of a globally recognised brand with a European reach
Join a collaborative, customer-first team environment
Support premium products trusted by professionals and enthusiasts alike
Work with industry-leading systems and ongoing development
Competitive salary and hybrid working model
Ready to bring your skills to a brand with purpose and prestige?
I look forward to hearing from you.
The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
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