IT and Digital Support Officer
Location: Newry and Downpatrick (with travel across the district)
Salary: Circa £36,000 per annum
36 hours per week / generally M-F 9-5
Full time temporary role for 2 months+ / opportunity for extension and move to perm.
An excellent opportunity has arisen for an experienced IT and Digital Support Officer to join a multidisciplinary IT team within a confidential public-sector organisation. The IT and Digital Support Officer will support, maintain, operate and develop IT and audio-visual services, playing a key role in live webcasting, digital communications and system integration.
This role would suit a technically skilled professional with strong audio-visual experience who enjoys working in a fast-paced, service-driven environment.
Key Responsibilities
* Develop, maintain and support the organisation's audio-visual estate, including hardware, software and services.
* Manage and control live webcasting of meetings and events, including delegate participation, agenda transitions and voting.
* Provide first-line and advanced troubleshooting for complex IT and audio-visual faults.
* Install, configure and maintain audio-visual solutions including projectors, LED screens and conference systems.
* Support the operation and production of Microsoft Teams, Teams Live Events and Teams Webinars.
* Work closely with internal stakeholders to ensure digital content aligns with organisational policy, brand and objectives.
* Patch, upgrade and secure audio-visual equipment in line with cyber security and IT policies.
* Deliver training and technical guidance to employees and elected members.
* Support the delivery of the organisation's Digital Strategy and future audio-visual developments.
Essential Criteria
* Minimum Grade C in 4 GCSEs (or equivalent), including English and Maths.
* Level 4 qualification (e.g. HNC) or higher in Audio Visual Technology, Computing, Computer Science or IT.
* At least 1 year's experience in an audio-visual / IT support role, including Live audio and video streaming/recording (multi-camera, 25+ microphones); Microsoft Teams, Teams Live Events and Teams Webinars; Design, installation and maintenance of audio-visual systems; Projector and LED screen installation and troubleshooting; Windows-based systems.
* Willingness to travel and attend evening meetings as required.
* Full driving licence and access to transport (or suitable alternative).
Desirable Criteria
* AV qualifications such as AVIXA CTS, Polycom PCVE or equivalent.
* Experience supporting MVI AudioVisual software.
* Experience supporting BOSCH conference systems.
* Event coordination, creative and design experience.
The IT and Digital Support Officer role offers a salary of circa £36,000 per annum and the opportunity to work at the forefront of digital and audio-visual service delivery. This is a fantastic opportunity for an IT and Digital Support Officer seeking a varied, impactful role with strong career development potential.
If interested, apply or get in touch with VANRATH for a confidential chat.
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