Job Title: Team leader
Location: RAC House
Hours: Shift Rota 6 on 3 off hours between 8am-6pm
Salary: £27,295.34 per annum + £150 per month shift allowance
Benefits:
22 days holiday, increasing to 27 plus bank holidays
Free onsite parking
Company pension scheme
Employee discount scheme
Funded Summer and Christmas events
Cycle to Work Scheme
Discounted car hire rates
The Role:
You will be an integral part of a team Switch Team based at the RAC Offices, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service.
You will report into a Team manager based in Exeter and lead a team of 4 agents based in the RAC. As representatives of Switch Car Rental you will be ambassadors for our core values, and help present our brand in a positive light.
Customer service and supervisor experience is preferable but not essential, full training will be given.
This is an office-based role.
Responsibilities:
To provide outstanding customer service and exhibit excellent communications skills when interacting with clients
Regularly monitor personal and team in- boxes and respond to emails
Ensure all customer complaints are resolved to the customers satisfaction
To process data accurately using a variety ofinhousesystems
Answer calls and promptly resolve any requests or queries
Provide support and feedback to Customer Support Agents
Meet regularly via teams with manager to provide feedback and support on team performance
The Candidate:
Happy to work independently, as well as in apart of theteam
Able to show leadership and support
Excellent communication skills
Strong organisational skills and attention to detail
Ability to multitask
IT literate
About Us: Switch is the largest privately-owned leasing company in the UK, with 89 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team.
As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our peopleremainat the heart of everything we do.
Shape the future with us APPLY NOW and join our team!
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