Customer Service/ Sales Representative Permanent Kingswinford £25,300 Bonus What’s on offer: £25,300 per annum Monday – Friday 8am - 4pm / 9am - 5pm Permanent 25 Days Annual Leave plus Bank Holidays Learning and training opportunities Company Pension Scheme Free onsite parking We are currently working with a well-established company who are looking for an enthusiastic Customer Service/Telesales Advisor to join their team. The Successful Candidate will need to be confident in a target driven environment and have excellent customer service skills. Key Responsibilities: Receiving inbound customer calls and dealing with all queries in a professional manner. Providing Technical support over the telephone where required on company products. Assisting with enquiries receive via internal web chat function in a quick and accurate fashion. Providing an extremely high level of customer service befitting quality retailer. Initiating sales with potential customers via phone or e-mail. Listening to customer needs and informing them of relevant products. Creating lasting relationships with customers to enable repeat sales. Taking an active part in group projects to promote new and existing products. Contributing towards achieving set group sales targets. Maintaining customer database Person Specification: Passion for high level of customer service. Previous experience in telesales position. Strong sales skills with proven record of exceeding group sales targets. Confident. Self-motivated. Excellent telephone manner. Good IT skills, particularly with reference to Microsoft Office. Enjoy working in a target driven team environment. Flexibility to take on different daily tasks and provide cover when required