The Library is looking for an enthusiastic, customer-focussed team member to join our busy Customer Services and Engagement Team. With an emphasis on providing first class customer service, you will be responsible for interacting with, and engaging students and other library users at all stages of their academic journey, from welcoming customers and identifying individual needs, to fulfilling those needs in order to provide the best possible learning experience. Working on a rota basis across both our campus libraries, you will handle library transactions, assist customers with the use of library equipment and services, answer in-person, email and chat-based enquiries, and maintain a safe welcoming working environment conducive to study. You will also participate in library engagement activities, events and social media campaigns, conduct library tours and perform various administrative tasks to contribute to the smooth operation of the library. Refer to the job description for more information, or contact David Rendell, Service Engagement Librarian, on 01202 967418 or email [email protected]. THIS POSITION IS OPEN TO BOURNEMOUTH UNIVERSITY STAFF AND AGENCY STAFF CURRENTLY WORKING AT BOURNEMOUTH UNIVERSITY ONLY. About the department Our Academic Services department is made up of three teams: Academic Quality, Library and Learning Support and Student Administration. Academic Services creates an enabling academic environment, which shares expertise, builds capabilities and inspires stakeholders through sector leading, user centred processes and outstanding service delivery. About us Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community. BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements. A job description for this position is available at the top of this page. If you require this in a different format, please contact us at [email protected] .