Overview
A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.
The NIHR RRDN Study Support Service Facilitator's efforts are instrumental in underpinning the success of the service, providing essential support and enabling smooth operation of the team. Central to the role is the delivery of a range of services to support the delivery of research following relevant Standard Operating Procedures (SOPs). This will involve engaging with multiple partners across the region by supporting the coordination of communities and events. Additionally, you will maintain systems for costing and attribution of studies ensuring adept support for regional organisations with their data requirements.
The RDN mission is to enable the health and care system to attract, optimise and deliver research across England. We do this as part of the NIHR's overall mission to improve the health and wealth of the nation through research.
We know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Responsibilities
* Join our successful team of study support facilitators who help study sponsors, funders and investigators to access data to enable them to effectively manage the delivery of their studies.
* Good communication skills are needed to liaise with the multi-disciplinary staff at all levels across our region.
* Facilitators are involved in all stages of a studies’ life cycle from study start up until closure. You will support the oversight of studies, commercial and non commercial, in the specialties you are responsible for.
* You will proactively identify potential issues and opportunities, working as an active partner to resolve and action follow- up activity.
* In addition, you will support business development activities, including: sourcing/signposting to relevant clinical expertise and knowledge to support optimal research delivery.
* Having experience of working in a health and care research environment is beneficial to the role. No two days are the same, and you will be required to prioritise your own workload to meet the demands of the Study Support Service.
* Undertake the processes required to continually ensure high quality and integrity of data within the portfolio management systems. Support the use of digital innovations including data visualisation tools/dashboards to inform study and process decision making.
* Undertake the activities that support study sponsors, funders and investigators to access data to enable them to effectively manage the delivery of their studies (and enable them to request support from the RDN as required).
Qualifications and requirements
* Experience of working in a health and care research environment is beneficial to the role.
* Good communication skills and the ability to liaise with a range of stakeholders across the region.
* Ability to prioritise own workload and manage multiple tasks within the Study Support Service.
* Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Benefits
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room at NNUH Colney Lane site
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH Colney Lane site
* Free 24-hours confidential counselling support
* On-site Nursery at NNUH Colney Lane
* On-site cafes offering staff discounts at NNUH Colney Lane
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Additional information
* Act as a liaison between various stakeholders to ensure effective communication and alignment of objectives
* Understand and interpret complex information, data and situations to make decisions and recommendations on plans. This may include communicating and presenting to a variety of audiences
* Support the implementation of Information Governance best practice within the Study Support Service
* Ensure data integrity within relevant RDN systems, identifying potential concerns and patterns, and advising RDN customers and partners in resolving issues
* Undertake the processes required to continually ensure high quality and integrity of data within the portfolio management systems
* Support the use of digital innovations including data visualisation tools/dashboards to inform study and process decision making
* Undertake the activities that support study sponsors, funders and investigators to access data to enable them to effectively manage the delivery of their studies (and enable them to request support from the RDN as required)
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible.
This advert closes on Tuesday 16 Sep 2025
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