Do you know how to deliver an exceptional customer experience? Have you worked in a sales contact centre environment? You could come and join our Vehicle Inspections Team at Bescot and become our next Telesales Advisor!
As a Telesales Advisor with our Vehicle Inspections Team, you will receive inbound calls from customers looking to have a vehicle inspection; they may be looking to purchase a car and want to have inspection on the vehicle before fully committing. You will demonstrate exceptional customer service skills and product knowledge to match the right product to the customer’s needs, selling the benefits of the product, converting the enquiry into a sale.
Base salary of £25,369.80 for 40 hours per week.
This is a full-time role. Fully Flexible across Monday - Saturday on a rotating shift basis: Mon - Fri: 08:00-16:00 / 09:00-17:00 / 10:00-18:00
Sat & Sat 09:00-17:30, Rotating with rest days You must be able to commit to two weeks full-time training (Monday-Friday 09:00-17:00)
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
1. Eligibility to join our bonus scheme.
2. Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
3. 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
4. Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
5. Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
6. Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
7. FREE RAC Ultimate Complete Breakdown Service from Day One.
8. Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
9. FREE onsite parking.
When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
What you’ll do…
10. Identify and convert Vehicle Inspection sales opportunities in order to achieve and exceed sales targets
11. Maximise opportunities to exceed sales targets through varying contact strategies e.g. outbound calling to previous enquirers or following up web-based enquiries
12. Provide a consistently high level of service to all customers in order to meet their needs
13. Work as part of a team, sharing knowledge, experience and best practice to support colleagues and ensure we deliver consistency in service
14. Commit to and achieve all departmental performance related targets (sales and service)
15. Manage customer objections by positioning benefits of product to save the sale
16. Keep up to date with product knowledge, essential learning and FCA compliance
17. Have a continuous improvement outlook and be proactive in sharing ideas to contribute to growth of department
To be the best, we want the best. We’re looking for Telesales Advisors who:
18. Have experience in a sales and customer service orientated environment
19. Are driven to achieve sales and service targets
20. Have a positive mindset to overcome rejection and believe each call can result in a sale
21. Resilient, can work under pressure and confident to make decisions
22. Strong administration and organisation skills
23. Attention to detail
24. Effective communication and interpersonal skills
25. Articulate with a professional telephone manner
26. Problem solving skills
27. Competent in all Microsoft Office applications
This role will suit someone who is driven to delight customers and ensure a smooth customer journey through out!
If this is the role for you, apply now!
Together we are all #OrangeHeroes. Be a part of our journey! We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.