Overview
The Dawn Meats Group is one of Europe’s leading food processing companies and operates as Dunbia in the UK. This is an exciting opportunity to join a company who have a desire to produce better food naturally.
The Opportunity: We are currently seeking an experienced and proactive IT Supervisor to join our team at the Launceston production facility. This is a hands-on role, critical to ensuring the smooth operation of all site IT systems and supporting production efficiency through high-quality, client-focused service.
What We Offer
* Competitive Salary
* Company Laptop & Mobile Phone
* Paid Holidays
* On-site Parking
* Life insurance policy
* Employee Assistance Program
* Pension Scheme
Apply today: If you’re ready to take on a dynamic role in a busy IT environment and contribute to the success of a leading food production business, we’d love to hear from you.
Dunbia – Naturally Better
Responsibilities
* Lead the implementation of Group IT initiatives at site level.
* Manage and maintain IT infrastructure including networks, servers, and security systems.
* Diagnose and resolve system issues promptly to minimise downtime.
* Provide expert support for hardware and software (PCs, laptops, printers, phones).
* Configure and install IT solutions and manage user accounts, backups, and security.
* Ensure production systems and factory terminals are fully operational.
* Collaborate with Maintenance to replace failed hardware and restore functionality.
* Configure new products on factory terminals and ensure label compliance.
* Plan and execute system upgrades with minimal disruption.
* Evaluate software updates and consult with production teams on added functionality.
* Promote proper hardware care and barcode quality standards.
* Act as the primary on-site IT contact, offering guidance and training to users.
* Foster strong relationships across departments and support basic IT needs.
* Uphold help desk KPIs and deliver exceptional customer service.
* Manage resolution of business-critical system issues and communicate updates.
* Participate in cross-functional projects (IT, LEAN, telecoms).
* Collaborate with IT Management on policies, systems, and innovation.
* Manage IT procurement within budget and Capex guidelines.
* Prepare reports and summaries for site leadership.
* Champion continuous improvement and manage IT system changes.
* Provide emergency IT support outside standard hours when required.
Qualifications
Essential Skills & Experience
* Previous experience in IT support within a production or manufacturing environment.
* Strong technical knowledge of networks, servers, and security systems.
* Familiarity with hybrid cloud, data centres, and on-site technologies.
* Excellent communication skills and fluency in English.
* Strong time management and prioritisation skills.
* Ability to work independently and collaboratively in a fast-paced setting.
Technical Skills
* Help Desk Support & Management
* Windows Environment Administration
* Call Management Systems
* Network & Printer Support
INDMP
No company sponsorship is available to overseas applicants for this position
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