IT Support Field Engineer - Education Sector - Must be able to drive
Gloucester
£27,269 - £28,624 dependant on experience
37 hours per week, 52 weeks per year
5 days per week, variable between 07.30 17.30
25.5 days rising to 30.5 days after five years service
The IT Support Field Technician plays a vital role in ensuring that staff and students have reliable access to IT services. This position involves on-site troubleshooting, routine maintenance, and proactive health checks to keep IT systems running smoothly. Acting as a first point of contact, the IT Support Field Technician provides desktop support, floor walking, and direct user assistance, helping to resolve everyday technical issues efficiently.
This is a field-based role, requiring regular travel between multiple school sites as part of a structured rotation, as well as reactive visits in response to incidents, ensuring a visible IT presence and equitable support across all locations. By engaging directly with staff and students, the technician helps to identify and resolve issues before they escalate, fostering positive working relationships and contributing to a responsive, professional, and reliable IT service.
The IT Support Field Techni...