Established in 2007, Spabreaks.com made an immediate name within the travel sector and quickly became Europe’s leading Spa Travel Agency. Having opened with just 2 staff and 25 UK based venues we have been on a rollercoaster journey and have now grown to a team of 65, working with over 500 of the world’s leading spa hotels in the UK and Ireland. We send away over 6000 travellers each week, have won multiple industry awards, and we are just getting started!
What makes us unique? Our people. Our employees are the life of our business and by joining our team you will become part of the most talented, ambitious, passionate, collaborative and entrepreneurial team in travel as we continue to make huge waves in the market and develop Spabreaks.com into a household name in the travel industry.
About the role:
As part of our continued success, we are looking for call centre sales agents to join our award-winning team in Brighton. This is an incredibly fast-paced sales role as part of a successful team, with great opportunities for progression and high earning potential. You will be working in a fast-paced and challenging role liaising between clients and venues to book all elements of a customer’s spa experience.
Key Responsibilities:
* Dealing with a high volume of warm leads on a daily basis, making in excess of 100 calls per day whilst dealing with incoming calls and scheduled call backs.
* Build rapport with customers and use effective questioning and conversational techniques to identify their requirements.
* Advise customers on the perfect venues and treatments and stress the USP’s of these in relation to their requirements in order to make the sale and upsell where you can.
* Speaking with hotel reservations departments and spa reservations teams to confirm availability and confirm bookings.
* To maintain a high level of product knowledge at all times through ongoing training and daily use of the Spabreaks.com website
* Consistently working to achieve individual and team targets / KPIs
* Previous sales and or call centre experience is preferred.
* A team player with great communication skills and an outstanding telephone manner.
* Highly organised with the ability to multitask.
* Motivated and driven to achieve targets and KPI’s and thrives under pressure.
* Reliable with great attention to detail.
At Spabreaks.com, we believe in creating a rewarding and balanced work environment. Here’s what you can look forward to when you join our team:
Hybrid Working – Enjoy the flexibility of working from home two days a week while collaborating in our Brighton office three days a week (available after probation period)
Familiarisation Trips – Experience some of the UK’s top spa destinations first-hand.
Social Events – Regular company gatherings to celebrate successes and connect with your colleagues.
️ Health Club / Gym Subsidy – Benefit from a corporate gym discount / health club allowance.
️ Exclusive Travel Discounts – Enjoy fantastic savings on our travel products across our group of companies.
️ Local Discounts – Exclusive savings on local businesses and services.
Path to Wellness – Our path to wellness scheme offers everything from free yoga sessions to relaxing chair massages, meditation...and more.
Employee Assistance Programme – Access confidential, professional support and resources for your well-being.
Fee-Free Independent Mortgage / Financial Advice – Expert guidance to help you navigate your personal finances and homeownership with confidence.
And more...
Please note that applications close on Sunday 31st July 2025. We may choose to close the job listing early depending on applications. Due to the high volumes of applications we are unable to respond to every application.
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