Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure and we are looking for a 1st & 2nd Line Support Technician.
The Responsibilities...
* To provide 1st & 2nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software / hardware supplier where necessary.
* To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people.
* Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date.
* To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures.
* To create user accounts for new starters on AD, Email systems and ERP systems
* Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA’s.
* To install and configure operating systems and other software to agreed standards.
* Assist in the compilation and maintenance of an accurate inventory of hardware and software.
About You
* Good analytical and problem-solving skills.
* Ability to manage own workload and prioritise jobs appropriately.
* Ability to research unfamiliar topics and to keep knowledge up to date with current technology.
* Ability to handle confidential information.
* Good communication skills, even when under pressure.
* Attention to detail.
* Ability to follow established IT policies and procedures.
* Willingness to develop role as business grows.
A recent working knowledge will be required of:
* Microsoft Windows Server.
* Active Directory.
* Office 365.
* Microsoft Windows 11/10.
* iOS.
* PC/laptop hardware.
* Multifunction, plotter, laser and label printers.
* Server/storage hardware.
* Virtualisation technology.
* LAN, WAN and VPN hardware.
* IP Telephony.
What's in it for you?
* £28,000 - £30,000
* 25 days holidays plus bank holidays
* Monday - Friday 08.30am - 5pm
* Free on site parking
* Pension scheme
* Cycle to scheme work, gym onsite
* Hardship fund
* Simply Health Plan - which gives costs towards opticians, dentist, physiotherapy etc
Not ready to apply?
If you’re looking for some moreinformation,then please give us a call
Speak to Amy Hutcheson
Principal Consultant
T: 01254 311477
E: amy@cumminsmellor.co.uk
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