Join to apply for the Estee Lauder Education Ambassador Heathrow T2 & T3 37.5 hours role at The Estée Lauder Companies Inc.
We are looking for a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates to achieve sales, customer service, and operational targets.
Candidates should have proven leadership, coaching, and business management skills gained in a fast-paced retail environment. This role offers the opportunity to be the CEO of your store, with full accountability for creating and executing a business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and leading a high-performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others, this could be the perfect role for you and a stepping stone towards a long-term career with a leader in prestige beauty.
Many of our senior managers started their careers at the point of sale. This management role provides exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, equipping you with skills to progress within the beauty industry.
We value diversity and offer progressive career opportunities, outstanding training, and a competitive benefits package.
Qualifications
* Effective verbal and written communication skills; excellent interpersonal skills
* Quality customer service skills; skilled at winning people over
* Results-oriented with a high drive to meet objectives
* Goal pursuit beyond expectations
* Ability to identify and support others' development needs
* Diplomacy and tact in handling difficult customer situations
* Leadership skills, including guiding performance and accountability
* Strong networking and team qualities like respect, helpfulness, and cooperation
* High attention to detail and organizational skills
* Ability to work autonomously and as part of a team
* Proactive and positive work approach
* Discretion, tact, and confidentiality in dealing with people
Knowledge and Experience
* Retail sales experience
* Team leadership
* Experience in strategic planning and resource management
* Proficiency with computer systems, including email and Microsoft Excel
Additional Information
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Education and Training
* Industry: Personal Care Product Manufacturing
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