The role
To provide comprehensive support to the Commercial Department for both the UK home market and international operations, focusing on managing customer orders (aftersales spares & repairs) while ensuring best practices and compliance in all commercial activities. The Customer Order Co-Ordinator will manage the commercial relationships with customers regarding all spares and repairs orders, overseeing their review, acceptance, and execution across the business.
Job Responsibilities
The Customer Order Co-Ordinator, supporting the Commercial Team, will:
1. Manage a dedicated portfolio of spares, repairs, and post-design services orders from initiation to completion.
2. Coordinate with internal departments to meet customer expectations successfully.
3. Assess and mitigate commercial risks to the business.
4. Ensure departmental compliance with processes and best practices.
5. Investigate and resolve customer issues in collaboration with various departments.
6. Apply customer relationship management techniques to external relationships.
7. Lead and participate in internal and customer project reviews, including preparing minutes.
8. Prepare progress reports and reviews for customers and management.
9. Continuously learn and understand business risks, terms and conditions, payment milestones, cash flow, intellectual property, and business agreements.
Requirements
Knowledge, Skills & Experience
* Excellent interpersonal skills and the ability to develop sustainable relationships.
* Ability to identify and mitigate commercial risks and opportunities.
* Ability to adapt standard agreements as needed.
* Strong communication skills to influence and collaborate with customers and colleagues.
* Willingness to learn new skills and pursue self-development.
* Efficient in prioritizing diverse tasks.
* Proficient in MS Office applications, including Excel and Word.
Minimum Qualifications
* Qualified or experienced in a related commercial or business discipline.
Benefits
We offer a supportive environment with opportunities for growth, including:
* Flexible working arrangements, including 4- or 5-day workweeks and flexible hours between 07:00 and 19:00.
* Comprehensive leave policies including annual leave, parental leave, and reservist leave.
* Dedicated Learning and Development support.
* Referral programs and wellbeing initiatives.
* Onsite amenities such as a canteen and parking.
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