Customer Services Advisor
Reference Number: JR251414
Location: Kaplan Brighton
Working Pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Salary:£24,570 per annum
We are looking for a Customer Services Advisor to join our team.
Role Summary
As a Customer Service Advisor, you will be primarily responsible for Building Management, Financial, Marketing Promotion, Service Provision, Compliance, and any other duties as required by the management team.
You will assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders
A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https:///2zwp6m2m.
What you’ll bring to the role
1. Experience in customer service, hospitality or student service provision, ideally accommodation
2. Excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
3. A passion for customer care and a sensitivity to students needs
4. Experience of working within an effective Health & Safety culture in line with legislation
5. Strong IT skills (MS Word, Excel, and be adaptable to foster new skills to operate Kaplan's internal management systems
6. Ability to offer flexibility in working hours
7. Maintain confidentiality of anything discussed, overheard or dealt with whilst carrying out the role
8. A passion for customer care and sensitivity to students needs
9. Ability to prioritise workload and meet deadlines
What we do
Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Livingis a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
10. 28 days annual leave*
11. Big discounts on Kaplan courses for you and your family
12. 24/7 confidential helpline providing counselling and other support services
13. Company pension contributions
14. Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
15. Medicash Health Cash Plan
*