Job Title: Receptionist
Division: Receptionist Team
Location: Chorley, Lancashire
Reporting to: Office Co-ordinator
Hours: 9:00-17:30
Permanent
Position Overview
To act as the first point of contact for visitors, telephone callers, and employees at Head Office and assist with the smooth operation of the business.
Responsibilities
Key Duties & Responsibilities
* Greet visitors to the office in a friendly and professional manner, directing them to the appropriate staff member. Maintain a tidy and presentable reception area.
* Answer, filter, and forward incoming calls, taking accurate messages and ensuring they are passed to colleagues promptly.
* Process incoming and outgoing mail, including Special and Recorded Delivery.
* Update and maintain the company telephone list.
* Add properties ‘To Let’ on the company portals as directed by the Sales Team.
* Monitor visitor access using the sign-in tool, issue visitor badges, and ensure compliance with security and safety procedures.
* Order and manage stationery and kitchen supplies.
* Represent the company professionally.
* Order working lunches as requested, ensuring good quality and value for money.
* Type internal and external correspondence as required.
* Attend First Aider and Fire Marshall training.
* Perform any other reasonable requests made by the Management Team.
Experience & Knowledge Required
* Prior experience working at a reception desk.
* Familiarity with office procedures and basic administrative tasks.
* Experience using office equipment including printers, scanners, and telephone systems.
* Ability to handle multiple tasks professionally.
* Proficient in Microsoft Office applications and customer relationship tools, e.g., HubSpot.
* A good understanding of professional etiquette and awareness of company structure, services, and key personnel.
* Clear, polite, and professional verbal and written communication skills.
* Active listening skills and the ability to convey messages accurately.
* Friendly, approachable, and helpful demeanor.
* Ability to use own initiative but also to know when to refer to a Line Manager.
* Ability to prioritize tasks and maintain composure under pressure, adapting to schedule changes at short notice.
#J-18808-Ljbffr