Salary £33,000 per year plus, 34 days leave and instant access to pay with Stream Permanent, full time (37.5 hpw) Working across communities in the Northeast region We cant offer a CoS for this role Home, a place where you belong If youre tired of jobs where customers feel like an afterthought, this is your switch. Join us and make sure every repair and maintenance job feels right for the people living there. Youll be the voice of the customer, solving problems before they escalate and shaping better ways of working. Go home each day knowing youve made a real difference. What youll do Oversee maintenance works and make sure quality standards are met. Act as the key contact for customers during repairs and resolve issues fast. Represent the customer voice with contractors and internal teams. Analyse feedback and data to drive improvements in service delivery. Support teams to keep homes safe, compliant and maintained to a high standard. Why join us Youll have the freedom to shape your diary and the backing of a brilliant team. Well invest in your career with training and progression opportunities, so you can grow with us. Be part of one of the UKs top 10 Great Places to Work! You have Experience overseeing maintenance works through to successful completion. Ability to explain technical details in a way customers understand. Strong stakeholder skills and confidence to hold others to account. Tenacity to resolve complex complaints and keep customers at the heart. Skills to analyse data and turn insight into action plans for improvement. Stronger together We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits Youll cover our patch across the Northeast, working in communities most of the week and spending the others at our Belmont, Durham office or from home. Youll work core hours between Monday and Friday with flexibility built in. You need a vehicle insured for business use, and we pay your mileage. You need a Standard DBS check that we pay for. Whats in it for you? Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) 800 discounts on shops, holidays, days out, tech and more Top 20 in the UK for Wellbeing Work your way with flexibility to balance life and work Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Find out more Click APPLY NOW to see our Estate Liaison Officer Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so dont wait. For reasonable adjustments email .