Job Description
Contract: Part-time 32 hours
Our mission at Novotel Liverpool Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
To us, it's as important that you enjoy your time at the hotel as much as our guests. To make you feel welcome so that you can welcome others. To make you feel valued and give you every opportunity to grow, both professionally and personally.
Our hotel consists of 209 bedrooms, 10 meeting Rooms, a restaurant & bar as well as a swimming pool and sauna.
Job Description
* Greet, check-in, respond to requests and settle accounts while providing exceptional service
* Take initiative to add a personalized experience
* Dealing with payments
* Communicate with guests by emails and on the phone
* Willing to work morning or afternoon shifts according to the needs of the business
* Enrol our guests to Accor Loyalty Membership
* Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
* Service focused personality is essential; experience is an asset
* Dealing with guest complaints following Accor standards
* Great Communications with all departments
* Making sure all important information is passed to next shift and your colleagues
* Assure task list has been done
* Being proactive in sorting-out problems
* Working with Opera or a related system are a plus
* Fluency in English
Additional Information
Benefits:
* Employee benefit card offering discounted rates at Accor worldwide up to 70% off
* Free Bonus Breaks Voucher (complimentary stays in UK)
* Friends & Family Rates
* 28 days of paid holidays per year (pro rata)
* Eye Test Vouchers
* Learning programs through our Academies
* Cycle to work scheme
* Employee Vivup program with direct access to GP, high street discounts and many more
* Discounted or free food
* Work based Pension