Job Description
Sales Administrator
Keele, UK
The Package
* £25,000-£30,000 Basic Salary
* Generous pension – employer 6%, employee 3%
* 25 days’ holiday entitlement (retaining 3 days for the annual Christmas closure), plus the 8 bank holidays
* An extra day for your birthday
* Discretionary bonus
* Hybrid / flexible working for staff that aren’t required on site or in office every day.
* Staff development and continuous learning focus.
* BUPA Private Medical Insurance
* BUPA Cash Plan and wellbeing Employee Assistance Programme (EAP)
* Mi-Freedom – a bespoke reward and recognition gateway
* Annual Christmas closure between Christmas and New Year (using the reserved days mentioned above)
* UNUM Life Insurance
* Cycle to Work Scheme
* Electric Vehicle Scheme (subject to meeting qualifying criteria)
* Bi-annual company events.
The Opportunity
We are recruiting a Sales Administrator to join a growing Sales Operations team based in Keele. This role is perfect for someone highly organised, customer-focused, and confident working in a fast-paced environment. You’ll be responsible for supporting the customer journey — from order placement through to installation — as well as managing renewals, retention, and customer communications.
This is an exciting chance to play a key part in ensuring smooth sales operations while building strong relationships with customers and internal teams.
Key Responsibilities
• Manage the customer journey from order to installation, ensuring timely bookings.
• Handle contract renewals and retentions, working to hit target conversion rates.
• Engage with customers who raise cancellations, resolving issues where possible to retain business.
• Prepare renewal reports and support KPI delivery.
• Oversee stock management for customer equipment (routers, extenders, accessories).
• Administer deliveries, returns, and Royal Mail accounts.
• Support office operations including visitor passes and supplies.
• Process VoIP porting requests and manage system notifications.
• Contribute to team meetings, training, and continuous improvement projects.
What We’re Looking For
• Experience in scheduling or administration within a fast-paced environment.
• Confident communicator with strong customer service skills.
• Proficient with Microsoft Office and IT systems.
• Highly organised with the ability to work under pressure.
• Strong negotiation and problem-solving skills.
Personal Qualities
• Commercially aware, honest, and resilient.
• Positive, adaptable, and able to handle challenges calmly.
• A natural relationship builder with excellent communication skills.
“SER-IN”