Overview
We are looking for am IT Service Analyst to join our team for a 12 month FTC. The IT Service Analyst will be responsible for managing the end-to-end procurement of all central IT hardware for the Wincanton business units, including asset management and requestor / supplier support on other services such as mobile phones and managed print.
The role is Monday to Friday and hours between 08:00 to 16:00 or 09:00 to 17:00
It is hybrid with a requirement to be onsite in Chippenham 1 to 2 days per week
How will you contribute?
1. Maintaining the ITSM tool Request Form with all Products covered by DaaS, and Oracle Catalogue Supplier Punchouts to ensure accurate and appropriate products and information.
2. Ensure that all additional Device Information, Policy Documents and Data Sheets appropriate to DaaS items are kept up to date in the ITSM tool as Knowledge Base articles for End Users to consume.
3. Create and maintain all Order information relevant to ensure cross charging of items to the correct profit centres including any appropriate reports for IT Commercial on a weekly and/or monthly basis.
4. Manage the end-to-end lifecycle of the procurement process, managing of requests in the ...