Why work for us?
A career at Janus Henderson is more than a job, it's about investing in a brighter future together.
Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.
Our Values are key to driving our success, and are at the heart of everything we do:
Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust
If our mission, values, and purpose align with your own, we would love to hear from you
The department
The EMEA & LatAm Client Group is a trusted partner to our clients, and we enable investment solutions through active management. Areas within Distribution consist of Sales, Global Marketing, Global Product and Investment Trusts, responsible for the marketing, promotion and ongoing development of our product offering, for both institutional and intermediary channels globally.
Overview of the role
You will work with the client channels and regional sales teams to provide customer support on several levels and stages of relationships with our clients. You will be required to provide outstanding service to institutional clients, meet individual needs in a timely and efficient manner, maintain relationships with internal and external clients and support the Client Directors with pre and post sales activities whilst prioritising client service.
Duties and responsibilities
You will:
1. Help collate any required information that the sales and client facing teams request in a timely and accurate manner
2. Manage and complete Sales Director follow-up actions from client meetings and interactions promptly and accurately
3. Provide support with admin related duties within the CRM system Salesforce, updating any information on Contacts and Accounts as requested by the team to ensure the client database is accurate and comprehensive.
4. Assist with meeting requests, entering meeting request into CRM, arranging presentation material, and arranging pre meet meeting and documentation
5. Assist with updates to key client documents, profiles, and Business plans
6. Work with Sales Directors ensuring monthly and quarterly reporting fulfilments are completed for clients (outside of that already covered by Institutional Client Reporting or other functions)
7. Use different internal and external systems to generate general reports
8. Assisting with ad-hoc enquiries
9. Attending client meetings as and when appropriate
10. Gain a greater understanding of Janus Henderson's products as well as Asset Management knowledge, by:
11. 12. 13. Listen to the different videos/webcasts available
14. Read relevant articles, including the ones produced in-house
15. Attend appropriate courses
16. Consult with internal departments and outsourced providers:
17. 18. Due to the nature of the role, you will receive many diverse queries which will mean gaining exposure to different teams
19. You will need to maintain good relationships with the firm to ensure the information needed is provided in a timely manner
20. Maintain an up-to-date awareness of industry issues, news and legislative changes affecting the marketplace:
21. 22. Attend training and develop relevant knowledge, techniques, and skill
23. Maintain a thorough knowledge of Janus Henderson's philosophy and product range
24. Keep up to date with Janus Henderson's Fund Manager's market views and forecasts for regular and carefully planned onward transmission to clients
25. Take personal responsibility for acquiring the relevant technical skills and knowledge needed to successfully perform the role
26. Perform additional duties as assigned
Supervisory responsibilities
27. No
Technical skills and qualifications
28. Be willing to take the Investment Management Certificate
29. Prioritization, adaptability and time management skills
30. Detail orientated
31. Technological mindset, willingness and ability to challenge the status quo
32. Help improve BAU processes through the use of technology
33. Good awareness of what is happening in markets. Be aware of the implications of market trends
Competencies required
In addition to putting clients first, acting like an owner, and succeeding as a team, the competencies for this role include:
34. Fluent in English; native Arabic speaker
35. Excellent people skills
36. Ability to form good working relationships with all clients and internal stakeholders.
37. Confident and initiative-taking approach
38. Solutions orientated
Ongoing competence in the role to be assessed, in line with applicable regulatory requirements, by:
39. Annual performance appraisal
40. Completion of all assigned compliance training
41. Annual attestation (Knowledge and Competence in-scope roles only)
Compliance requirements
At a minimum, the role will require you to:
42. Place the interest of Janus Henderson's Clients first and always act in accordance with both TCF (Treating Customers Fairly) principles.
43. Understand and follow laws and regulations applicable for your role, seeking the help of your supervising manager or Compliance if you would like further explanation or direction regarding this.
44. Understand and abide by all Janus Henderson policies applicable to your role and ask for the support/guidance of the policy owner if you are unsure at any time.
45. You are accountable for your actions and responsible for seeking further information on any or all the above as necessary.
For those in scope of Knowledge & Competence (MiFID II)
46. Knowledge of financial markets, financial markets function and the impact of economic figures and national/regional/global events on markets.
47. Understanding of issues relating to market abuse and anti-money laundering
48. Annual attestation
We are an equal opportunity / affirmative action employer. All applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
#LI-NA1 #LI-Hybrid
Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.
Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here.
Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion).
You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position.
You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.