Overview
Network Engineering Professional - Professional Services. BT Group is recruiting for this role. All locations: Ipswich, Birmingham, London. Working Style: Hybrid - 3 days a week in office, 2 days from anywhere.
You will be implementing flawless change, providing technical resolution and continuously learning to enable resource flexibility across the unit to meet demand requirements and deliver a “Brilliant” customer experience. You will champion and build effective working relationships, internally and externally, to deliver business outcomes, adding value throughout. You will be responsible for the change execution and assurance of Fixed Networks platforms managed by Professional Services. You will also drive the publicity of the team as a technically talented expert, challenging and supporting those around you to be accountable and perform at their best.
Responsibilities
* Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.
* Participate and be the technical lead on incidents within the immediate domain and be part of PIR write up and solution.
* Propose and implement innovations for continuous improvement within the immediate area.
* Executing the implementation of complex change in line with change management best practices and the associated governance.
* Providing 365x24/7 operational support for faults that span a range of platform domains (i.e., out of hours change and callout).
* Managing stakeholder and demand expectations through cross-area engagement.
* Developing technical capability through continued learning and use of BT’s learning tools.
What You’ll Bring
Mandatory
* You will be fully conversant and comply with Change Management processes and the supporting governance.
* Strong experience with network technologies and protocols in your native domain. PSTN Knowledge – Solid technical and hardware understanding of System X & AXE10.
* Incident response to resolution.
* You will have awareness of the end-to-end service journey.
* Willingness to pick up and support newer technologies to support the Voice & Optical Pillar (Media Gateway, Transmission, Radio).
* Experience in completing changes in a live network and system environment.
Nice to have
* Confident and professional in communicating with all stakeholders, both locally and with members of the Senior Management Team.
* Ability to adapt to emerging and evolving technologies, in line with Technology Career Map.
* Ability to work in a high-pressured environment and advocate for technology where it has not been used previously.
* Ability to deliver results when deliverables were unclear and experience in high-pressured operational environments.
* Self-driven attitude towards learning new skills and aiding the development of others.
What’s In It For You
* 10% on target bonus
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* Life Assurance Cover
* Exclusive colleague discounts on BT broadband packages, BT TV with TNT Sports and NOW Entertainment
* From January 2025, equal family leave: 18 weeks full pay, 8 weeks half pay, 26 weeks at statutory rate (for all parents)
* Enhanced women’s health support, including menopause symptoms, cancer screenings, period care and more
* 25 days annual leave (not including bank holidays), increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks carer’s leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes
About Us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we are transforming our business. We are delivering the UK’s largest digital infrastructure project and continuing to invest in 5G, aiming to connect millions of premises to full fibre broadband. We focus on radical simplification of systems, structures, and processes at scale and applying AI and technology to reimagine the customer experience.
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