Administration officer

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Main area Admin and Clerical Grade NHS AfC: Band 3 Contract Permanent: for the first 12 months additional bank hours will be available. Hours

• Part time
• Flexible working

22.5 hours per week (Flexible start and finish time, service open between 8-5:30. Ideally needs to include Friday hours.) Job ref 825-7903864-OPS-A

Site Wheelchair and Posture Service, Shropshire Rehabilitation Centre Town Shrewsbury Salary £25,760 - £27,476 per annum / pro rata Salary period Yearly Closing 26/06/2026 23:59

Shropshire Community Health NHS Trust believes in fairness, equity and above all, values diversity in all aspects of its work, as a provider of health services and as an employer of people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs.

Job overview

To provide a comprehensive administration and secretarial support to the Shropshire Wheelchair and Posture Service, (a specialist clinical and mechanical multidisciplinary team who provide a service to people with mobility problems requiring a wheelchair).

In addition to this vacancy there will be Bank hours available for the first 12 months. This is due to Maternity leave within the Team.

Main duties of the job

• Share responsibility for reception desk.
• Be the first point of contact for service users; booking and arranging appointments, general enquiries.
• Book and plan clinics whilst liaising with manufacturer representatives and clinicians.
• Secretarial support for the service: managing and coordinating diaries, ordering, taking minutes.

Please make contact with the service to understand the nature of it’s clinical speciality and the established administration support in place.

Detailed job description and main responsibilities

Please see the Job Description and Person Specification attached for further information on the role.

Training and Qualifications

• Educated to GCSE Level or equivalent. Maths and English at C or above – or equivalent qualification/demonstrable experience
• Intermediate IT skills RSA 3 / NVQ Level 3 or equivalent

Experience

• Experience of Microsoft Office packages eg. Word, Excel
• Experience of patient related data collection systems

Knowledge and Skills

• Excellent interpersonal and communication skills – including observation, listening and empathy skills
• Ability to organise and prioritise
• Able to work as part of a team as well as independently
• Able to take responsibility for appointment organisation without direct supervision
• Knowledge of confidentiality issues
• Good telephone skills

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.