An exciting opportunity has arisen to join the Neurology department within the National Hospital for Neurology and Neurosurgery. We are seeking a full-time Administration Coordinator to carefully manage administrative processes attached to patient pathways within the Neuromuscular Service.
We are looking for an individual with strong communication and interpersonal skills as well as the ability to work well under pressure and meet the challenges of working to deadlines. A successful candidate will be a team player with good organisational skills, flexibility, and the ability to work autonomously. They will be dedicated to delivering a positive patient experience, excellent customer service and effective support to the multi-disciplinary team.
The Administration Coordinator will work as part of the Neuromuscular Administration Team with the support of a Team Leader.
The main duties of the role will include, but are not limited to:
Monitoring and reviewing the team email inbox;
Corresponding and effectively communicating with patients, including via telephone and letter, regarding their care and admission;
Liaising with a wide variety of clinical teams and other departments within the hospital, such as Neurophysiology and Radiology;
Establishing good relationships and effective communication with medical and nursing staff and allied-health professionals;
Manage patient bookings and ensuring good record keeping using the Trust's electronic record system (Epic);
Supporting and maintaining patient flow through the Hospital;
Attendance at the Site's bed meeting;
Arranging hotel bookings for patients; and
Participating in the monthly Team meeting.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For further details / informal visits contact: Name: Ella Foreman Job title: Service Manager – Neuromuscular Email address:
Baljinder Sidhu
Administration Team Leader
Email address