Job Description
About Us
We are a well-established business just outside Lewes in East Sussex and have been in the plumbing and drainage industry for 35 years. Over the years we have gone above and beyond to make sure our customers receive the best service possible, and to gain and maintain relationship with our clients.
At Blockbusters we offer opportunities to grow within the company structure and we always look to promote from within where possible. We are seeking an Office Administrator to join a thriving and dynamic team, if you are hungry, determined and have a 'can do' attitude then we would like to hear from you.
Requirements
Excellent Communication: Strong verbal and written communication skills are essential for effectively liaising with customers and colleagues alike.
Previous Experience: Preferably the ideal candidate would have experience in customer service, inbound and outbound calls, however this is not essential, as extensive training will be provided.
Professionalism: You must have the ability to deal with professionally, calmly and tactfully with customer, whilst maintaining strict confidentiality
Driving Licence: Ideally the preferred candidate would be able to drive to our head office, this is due to our remote location. However, should you be able to confidently make your way to the office via other methods, then we are happy to consider.
A Day in the Life
Join the team at Blockbusters as an Office Administrator and immerse yourself in a role that offers endless opportunities for growth and development.
Answering High-Volume Inbound Calls: Be the first point of contact for our valued customers, providing timely assistance with specific enquiries and efficiently booking jobs to meet their needs.
Providing Personalised Customer Service: Always deliver a high level of personalised customer service, going above and beyond to exceed customer expectations and build lasting relationships.
Liaising with Engineers: Collaborate closely with our dedicated plumbing & drainage engineers to schedule follow-on jobs for customers, ensuring seamless service delivery and customer satisfaction.
What We Offer:
* Competitive salary based on experience and overtime opportunities.
* 28 Annual leave days per year, including bank holidays.
* Birthday Leave, (half day off in year 1, full day thereafter)
* Career progression and Comprehensive Training from Day 1.
* A supportive, dynamic working environment.
* Entry into the company pension scheme.
* Monthly Breakfast Club, supplied by the company.
If you're ready to embark on an exciting career journey with a company that's committed to your success, then we want to hear from you Take the first step towards a brighter future by applying today and become part of our dynamic team.
Apply Now:
Send your CV and cover letter to and let's explore the possibilities together
Job Type: Full-time
Pay: £25,400.00-£27,000.00 per year
Benefits:
* Company events
* Company pension
* Free parking
* On-site parking
Work Location: In person