Description As R&M Team Manager, you will be responsible for resources associated with the repair and maintenance of the clean water network across specific network areas for our client.
You will supervise operational repair and maintenance support to resolve issues such as poor supplies, no water, leaks and water quality issues. Types of activities include repairing burst mains, leak repair, stop tap repairs, installation of equipment, investigations / tracing supplies. You will provide operational leadership – ensuring that the work is delivered safely, on time, within budget and to our client’s expectations. In addition to Health and Safety, customer service is critical to the client.
Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence a dramatic improvement in the C-MeX measure and show leadership skills to genuinely care about the ratings customers give of Network Plus’s metering services.
You will work with the scheduling team to ensure repair and maintenance work is delivered on time according to the schedule. You will be expected to communicate with customers who are impacted by our work, as and when required.
Key Responsibilities
We are looking for someone to have operational supervisory responsibility for water repair and maintenance teams, and their daily activities
We are looking for someone to organise labour in the most cost-effective way, including recruitment, disciplinary action, wages and absence management
We are looking for someone to manage all other resources e.g. materials and plant
We are looking for someone to ensure accurate information is captured of works undertaken, including photographs and meter asset details
We are looking for someone to regularly visit teams at local site level – reviewing progress and performance and ensuring standards are adhered to
We are looking for someone to carry out team briefings with teams on a monthly basis; coaching and developing repair and maintenance teams to reach their potential
We are looking for someone to complete Team Inspections ensuring a high level of Compliance with a real focus on quality and right first-time operational delivery
We are looking for someone to be a Health & Safety Representative; undertaking health & safety inspections in and around the workplace, raising health and safety related matters with management and investigating reportable accidents or incidents as and when they occur
Experience and Qualifications
Relevant Qualifications in relation to the work being carried out i.e. NRWSA at supervisory level
Health & Safety qualification an advantage
Experience of working in Utilities
Supervisor Street works qualification
Deep Excavation knowledge and experience
Good verbal communication skills
Good management skills
Financial and commercial awareness
Proficient IT skills, including Microsoft Excel and Word
Excellent communication skills
Full UK Driving Licence
Salary and Benefits We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.
We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.
We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.