Overview
Join to apply for the Customer Service Consultant role at Bupa Global.
This range is provided by Bupa Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Starting salary of £25,000 increasing to £25,500 after 6 months
Job details
Full time, permanent role - 35 hours per week
Shifts between 8am-5pm Monday to Friday (shift rotation working 7 hrs per day)
Hybrid
Brighton - Minimum of 1 day per week in the office
What you’ll do
* Support customer enquiries through both inbound and outbound calls, ensuring each customer has a great experience whether it’s the first call of the day or the last
* Pre-authorise or decline treatment in line with Bupa policy coverage. Signpost platinum providers and book appointments for members using our care pathways framework, responding with empathy at all times
* Accurately maintain our customer database, ensuring all conversations and outcomes are recorded
* Maintain high professional standards at all times and abide by all regulatory requirements
Key Skills / Qualifications
* Great listening and communication skills with the ability to respond with empathy
* A mix of flexibility and resilience to deal with a variety of enquiries
* Confidence using a PC and the ability to multitask with support tools designed to help you on the phone with customers
* An enthusiastic, positive attitude with a real desire to help others
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Miami (USA), Dubai (UAE, in partnership with OIC), andHong Kong (China) as well as regional offices in mainland China, Singapore, Egypt, Mexico, the Dominican Republic, Bolivia, Brazil, Panama, Guatemala and Ecuador.
Benefits
* 25 days holiday, increasing through length of service, with option to buy or sell
* Bupa health insurance as a benefit in kind
* An enhanced pension plan and life insurance
* Performance-based bonus
* Discounted access to Gym pass, a flexible, monthly subscription service with live classes, fitness apps and 1-21 sessions
* Various other benefits and online discounts
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
This is the role you’re applying for. Welcome to a place that celebrates you. This is what we have belief in.
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