Overview
As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. You will monitor operations, reallocate resources and solve operational problems. You will be working within a multi-million restaurant and managing a team of 80 or more employees. You will be part of the management team that drives the restaurant forward by building sales, growing profitability and delivering an outstanding customer experience. This position is open to people who have experience of managing and leading teams within the retail, hospitality, business or customer-focused environments. The role is restaurant-based and involves working changeable shift patterns including weekends and bank holidays.
Responsibilities
* Demonstrate leadership and model customer-focused behaviours to delight customers.
* Deliver personalised service and connect with customers.
* Lead by example and adapt to customer needs through the team.
* Answer customer queries and stay up to date with knowledge on food and promotions.
* Use initiative, confidence and problem-solving when interacting with colleagues and customers.
* Treat all colleagues and customers with courtesy and respect; work across a variety of day parts (including breakfast, evenings and overnights where applicable).
* Support overall wellbeing with access to counselling, mental health support, and helpful resources where available.
Qualifications and Expectations
* Experience in managing and leading teams within retail, hospitality, or customer-focused environments.
* Ability to operate in a fast-paced, customer-focused setting and contribute to a positive team culture.
* Willingness to work changeable shifts, including weekends and bank holidays.
* Comfort with standard information about eligibility to work where required by the employer.
Benefits
* Holiday pay and pension scheme enrollment.
* Employee discounts from top brands and meal allowances.
* Opportunities for progression within the business.
* Competitive pay with premium rates for overnight shifts where applicable.
Application Process and Notes
McDonald’s is committed to a fair recruitment process. Interviews typically explore values and attitudes and examples of teamwork and customer/colleague impact. Eligible applicants may be asked to provide original documents to evidence right to work in the UK & Ireland (valid passport or visa with supporting documents). If you cannot attend scheduled interview slots, contact the recruitment assistant for rescheduling assistance. All recruitment decisions are made by human recruiters.
About McDonald’s
McDonald’s has a long-standing commitment to core values: Serve, Inclusion, Integrity, Community and Family. We strive to provide a safe, respectful and inclusive workplace, quality jobs, and open opportunity for all. The company supports sustainability initiatives and offers a well-proven career path.
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