Ross Hospital
Location: Ross Hall Hospital in Glasgow
Position: Patient Administrator
Hours: 37.5 hours per week (full‑time) – flexible shift pattern between 07:30AM and 09:00PM on a rotational basis
Salary: Up to £25,525 per year (depending on experience, training, and qualification)
Overview
This role is part of the Administration department at Ross Hall Hospital, a member of Circle Health Group.
Duties
* Contribute to the smooth running of the patient administrative process throughout the patient journey.
* Ensure Circle Health Group best practice process maps are followed, providing an efficient, professional standard service to all patients, visitors, consultants, and staff.
* Ensure all patient queries are dealt with efficiently and professionally.
* Manage all incoming and outgoing mail.
* Approve electronic bookings received via the relevant system and update any bookings received via email.
* Maintain knowledge of the Health and Safety at Work Act, ensuring appropriate measures for health and safety of patients, relatives, visitors, staff, and contractors.
* Comply with all relevant mandatory training.
Qualifications
* Mathematics and English GCSE at grades A to C or functional skills level 2 evidence.
* Proficiency in PC use, including software and systems.
* Basic financial awareness.
* Previous administration experience in a private healthcare environment is preferred.
Benefits
* 25 days holiday per year plus bank holidays, increasing to 30 days with service.
* Private pension scheme.
* Private healthcare scheme covering pre‑existing medical conditions.
* Friends & Family hospital discounts.
* Family‑friendly policies including enhanced maternity, paternity, and adoption pay.
* Non‑contributory life insurance.
* Staff engagement hub with discounts and rewards.
* Access to resources, tools, and services supporting wellbeing.
* Employee recognition programmes.
* Industry‑leading training and development opportunities.
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