Role Overview
The Team Leader (Western Bay) will be responsible for ensuring that high quality, responsive and effective housing advice services are delivered across the Western Bay region, which includes Swansea, Neath Port Talbot and Bridgend.
Responsibilities
* Take direct line management responsibility for all Housing Law Caseworkers delivering face‑to‑face housing advice services across the Western Bay region.
* Deliver housing advice services through phone, outreach based advice surgeries and at county courts when housing possession cases are listed, offering specialist legal advice and support.
* Provide weekly casework hours (up to a maximum of 23 hours) to maintain casework expertise and meet the LAA Supervisor Standard.
Working Arrangements
* 35 hour working week for full time equivalent employees.
* Hybrid working – minimum 1 day per week in office with office bases across Wales.
Benefits
* 29 days annual leave plus 2 Shelter Cymru days and public holidays (pro‑raty for part‑time staff and those joining part‑way through the year).
* 3 paid wellbeing days (pro‑raty for part‑time staff).
* Paid Carers and Compassionate leave.
* Workplace counselling – bi‑monthly peer support and reflective practice groups, facilitated by a counsellor, and access to 121 counselling sessions.
* Employee Assistance Programme offering online resources, counselling, legal & financial support and referral services.
* Contributory pension scheme (employer contribution 4.25% and 5% employee contribution).
* Non‑contributory group life assurance scheme (up to two times annual salary).
* Enhanced maternity, paternity, shared parental and adoption pay.
* Enhanced sick pay scheme.
* Contribution to Christmas party.
* Access to the Blue Light Scheme via Blue Light Card Homelessness Discounts.
* Access to Charity worker discounts via https://www.charityworkerdiscounts.com
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