Job Title: Tenant Liaison Officer Location: Rochdale (with travel as required) Contract: Temporary – minimum 6 months (potential for extension) Salary: £30,000 – £33,000 per annum Type: Full-time About Our Client Our client is a long-established contractor with a strong reputation for delivering high-quality commercial and residential projects. They are passionate about setting the industry standard, with a focus on staff development, training, and continual improvement. Role Overview We are seeking an experienced Tenant Liaison Officer to join our client’s team, working closely with tenants and stakeholders to ensure the smooth delivery of planned and responsive maintenance works within Rochdale Borough Housing. You will play a key role in ensuring tenant satisfaction, resolving queries, and supporting managers in the execution of projects. Key Responsibilities Act as the first point of contact for tenants, ensuring high levels of customer satisfaction. Liaise with tenants before works commence, keeping them informed of scope and timescales. Investigate and resolve first-stage complaints where possible. Support project managers and site teams in delivering maintenance and improvement works with minimal disruption. Provide administrative support including scheduling, correspondence, and record keeping. Undertake risk assessments and ensure health & safety compliance. Collate and p...