Business Process Engineer (Customer Journey) Rate - £500 (A day) Duration - 6 Months (Initially) Location - London (Hybrid) Ir35 - Outside As a Business Process Engineer, you'll lead the design and optimisation of future-sate processes that underpin the Modernising Redress work. Building on the work of the Business Process Analyst, you'll turn the 'as-is' view into streamlined, efficient, and scalable solutions that deliver better outcomes for customers and colleagues. This is a hands-on role, combining analytical thinking, creativity, creativity and facilitation to shape how we work in the future, ensuring solutions are practical, feasible and culturally aligned so they are successfully adopted and deliver measurable value. what you'll do… Analyse the 'as-is' processes and validate where change is genuinely needed, ensuring proposals address root causes and add measurable value. Design and document optimised future-state processes and highlight implications for roles, skills, governance and systems, and actively managing risks and dependencies across functions to ensure solutions are practical, sustainable and deliverable. Facilitate co-design workshops with SMEs and enabling functions to test, refine and build buy-in for processes and operating model changes. Lead the specification of technical requirements for implementation, working closely with Technology and Transformation tea...