Repairs Maintenance Administrator / Planner
Location: Crawley
Salary: £16 - £17ph
Contract: Temporary until December
This is a fast‑paced and varied role, ideal for someone with experience in repairs and maintenance scheduling or administration. You will be responsible for coordinating appointments, scheduling operatives and contractors, liaising with tenants and supporting the wider administration team to ensure repairs are delivered efficiently.
Key Responsibilities
* Scheduling appointments and managing tenant diaries.
* Planning and coordinating operatives' and contractors' workloads.
* Liaising with tenants, operatives, supervisors and subcontractors regarding repair appointments and updates.
* Raising and updating repair jobs on internal systems.
* Monitoring outstanding works and ensuring jobs are completed within agreed timescales.
* Handling incoming calls and emails from residents, clients and contractors.
* Providing administrative support to the repairs and maintenance team.
* Maintaining accurate records and ensuring compliance with company procedures.
* Assisting the wider administration team with day‑to‑day office duties.
* Delivering excellent customer service and resolving scheduling queries.
Skills & Experience
* Previous experience in a repairs, maintenance, scheduling, planning or administration role.
* Experience within social housing, property services or construction is desirable.
* Excellent organisational and time‑management skills.
* Strong communication skills with the ability to liaise with a range of stakeholders.
* Ability to prioritise workload and work effectively in a busy environment.
* Good IT skills including Microsoft Office and internal scheduling systems.
* Strong attention to detail and a proactive approach to problem‑solving.
* Customer‑focused with a professional telephone manner.
Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.
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