About the apprenticeship
Duties
•Deliver first-line technical support to clients via phone, email, and chat, ensuring a high standard of customer service.
•Troubleshoot and resolve Windows 11 issues, including system, application and user-related problems.
•Provide support for Microsoft 365 applications such as Teams, Outlook, Word and SharePoint.
•Assist with general IT tasks including hardware setup, software installation and network connectivity.
•Log, manage and resolve support tickets efficiently, escalating complex issues in line with internal processes.
•Communicate solutions clearly, document fixes and share knowledge to continuously improve service delivery.
Additional information
What We Offer
At Konsolute, we believe in creating an environment where our employees can thrive, both personally and professionally. As part of our team, you will enjoy:
•Commitment to your development, offering ongoing training, certifications and pathways to advance your career within the company.
•The opportunity to work on impactful cloud transformation projects for leading global clients, utilising the latest technologies in a forward-thinking environment.
•Join a passionate, supportive team where your ideas and expertise are valued, and innovation is at the core of what we do.
•As a Microsoft Partner, you'll work alongside cloud experts and have access to exclusive resources and opportunities within the Microsoft ecosystem.
Requirements
Qualifications
Requirements
•British Passport holder.
•Security clearance process required (provided by us)
•A keen interest in IT and technology, with a strong desire to learn and develop technical skills.
•Experience in customer service is advantageous, though not required.
•Familiarity with Microsoft 365 products, such as Word, Teams, Outlook, and OneDrive.
•Strong problem-solving skills and the ability to think logically under pressure.
•Excellent communication skills and the ability to explain technical information in a clear and accessible manner.
Skills
•A keen interest in IT and technology, with a strong desire to learn and develop technical skills.
•Experience in customer service is advantageous, though not required.
•Familiarity with Microsoft 365 products, such as Word, Teams, Outlook, and OneDrive.
•Strong problem-solving skills and the ability to think logically under pressure.
•Excellent communication skills and the ability to explain technical information in a clear and accessible manner.
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Apprenticeship Learning Solutions Ltd
Qualification
Level 3 Professional Competence for IT Professionals
Disability confident
Is this employer disability confident: No
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Konsolute
Konsolute
Angelsey
Angelsey
LL67 0AA