ABOUT US
Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.
JOB DESCRIPTION
This is an ideal role for an individual who is motivated by managing a team of staff, is commercially driven and passionate about swimming. The Swimming Development Manager is responsible for the commercial, sales, programming, development and operations of the Learn to Swim programme within the leisure centre.
Primary objectives and responsibilities for the Swim Manager are:
Commercial Focus
* Implement the organisation's growth and retention plan to drive income from the Learn to Swim programme
* Understand and use KPIs to improve commercial performance of the sites pool programme
* Manage the sales targets and provide clear communication to the teams who support the sales process. Continually review net gain as the key metric.
* Implement a strong focus on customer experience through post booking calls and take responsibility for training customer-facing staff on the sites to learn to swim USP: Safer, Smarter, Stronger.
* Deliver a high quality programme driven by customer feedback and best practice utilising data provided by internal systems.
* Available to work during key times of the month to meet business requirements, such as month end
Managing the Swim Programme
* Maximise pool space and timetabling to promote convenient entry points and retention.
* Ensure the highest level of customer service is adopted at all times.
* Follow and communicate procedural changes to all stakeholders on-site to ensure consistency in processes.
* Ensure the programme remains up to date and adhere to company processes and procedures.
* Chair at minimum 6 monthly swim teacher meetings to ensure department communication is transparent and expectations are being met.
* Forge positive working relationships with the wider community which would include schools, local swim clubs and other aquatic sports.
* Managing and completing the Monthly Payroll for the Swim Department, working and communicating with the Centre Manager during this process.
* Identify positive stories and assist business development by writing case studies in promoting good practice within the organisation.
* Undertake 6 hours of Swim teaching weekly as part of the 40 hours contract
* Available to work weekends if required
Observation and Mentoring
* Provide leadership as the direct line management to the team of swim teachers. For example, overseeing scheduling to ensure all shifts are covered.
* Ensuring qualifications are up to date and staff attend training regularly.
* Be responsible for interview, induction and training for new swim teachers.
* Regularly be on the poolside to observe the quality of the programme and provide feedback.
* Ensure Safer, Smarter, and Stronger outcomes are delivered appropriately, and the swim teacher teaches the internal schemes of work provided.
* Ensure training records are maintained for all line management employees including Safeguarding and GDPR.
Marketing
* Develop and maintain a monthly marketing plan to include inreach, outreach and social media activities to support the learn to swim programme.
* Recognising positive stories and opportunities to create good content.
* Regularly collect and use customer feedback to enhance the quality of the programme.
Communication
* Attend regular regional or national swim manager meetings
* Attend regular managers meetings with all departments within the site
* Working as a team and using appropriate communication methods for all stakeholders
* Positively dealing with all staff conflict
* Work with the Head of Aquatics as an indirect report to achieve commercial targets, implement departmental strategies and adhere to processes and procedures.
Qualifications and skills
* The candidate must demonstrate extensive knowledge of learning to swim programmes and the National Governing Bodies Learn To Swim Framework.
* Previous experience managing a team (desirable).
* The candidate must be a fully qualified IOS Level 2 Swimming Teacher or equivalent.
Among the personal characteristics sought the applicant:
* Demonstrate ability to collaborate, develop partnership and work effectively as a member of a fast-paced, results-oriented team
* Excellent written and verbal communication skills
* Demonstrate success managing, supervising and mentoring employees or other relevant supervisory experience
* Demonstrate ability to work autonomously with initiative, critical and creative thinking
The position of Swim manager is classed as a regulated post and therefore will require a DBS Disclosure. In addition, where the individual does not already hold a DBS check, it may be necessary for the post holder to be submitted for a DBS check.