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Job Summary
The Service Lead will monitor and maintain the professional standards required through leadership and management of Hospice services, creating a supportive and unified team whose prime purpose is to provide safe, effective care to those who need it across all Hospice services. The post holder will play a key role in the Clinical Governance processes including the review, development and implementation of policies and evidence‑based practice required for the safe, efficient and effective day‑to‑day operation of the Hospice services and will work closely with the Head of Clinical Services and Service Leads across the organisation to ensure multi‑professional collaborative working.
Full Time 37.5 hours / 5 days per week
Band 7 £47,810 per annum (unsocial hours enhancements are paid in addition to basic salary)
Main Duties of the Job
The Service Lead will monitor and maintain professional standards through leadership and management of Hospice services, creating a supportive and unified team. The post holder will take a key role in the Clinical Governance processes, including the review, development and implementation of policies and evidence‑based practice required for the safe and effective day‑to‑day operation of the Hospice services and will work closely with the Head of Clinical Services and Service Leads across the organisation to ensure multi‑professional collaborative working.
About Us
We pride ourselves on offering an integrated specialist palliative care service for all our patients in Bolton. We offer an attractive benefits package, including 35 days annual leave (including bank holidays), rising to 40 days with long service (pro rata for part‑time), generously enhanced maternity package, contributory pension scheme, life assurance, free parking, healthcare cash plan, Blue Light Discount Card, discounted meals and excellent training opportunities. We also offer continuity of service from the NHS with respect to pension and holiday allowance.
Job Description
Job Responsibilities
* Be a visible and approachable leader who clearly demonstrates the Hospice vision, values and service equity at all times.
* Build and sustain an environment that actively fosters partnership working with patients and those important to them.
* Maintain and develop the skills of all clinical staff through professional leadership and management of the inpatient unit team, creating a supportive and unified team.
* Continue the post holder’s responsibilities as described in the Main Duties section.
Person Specification
Essential Knowledge & Skills
* Knowledge of Care Quality Commission (CQC) KLOEs for hospices
* Lead in challenging situations, both clinically and managerially
* Excellent interpersonal and relationship‑building skills
* Time management and workload prioritisation
* Ability to motivate and develop staff
* Excellent record keeping with data analysis, report writing and presentation skills
* Ability to develop policies to enhance patient care
Desirable Knowledge & Skills
* Experience of establishment and budget management
* Working knowledge of the Mental Capacity Act in practice, including DoLs and the new Liberty Protection Safeguards (LPS)
Values & Personal Attributes
* Resilience for self and team
* Calm and confident
* Team player
* Honesty and reliability
* Conflict resolution competence
* Ability to inspire trust and respect
* Act as an ambassador for Hospice services and values
Essential Requirements
* A full UK driving licence subject to the Equality Act 2010 Enhanced and Adult Barring Check
* Minimum 5 years post‑registration experience
* Manager in a patient care setting
* Change management experience
* Audit and patient feedback experience
* Experience of managing and developing staff, including undertaking appraisals and supervision
Desirable Requirements
* Experience of working with palliative patients
* Experience of working with volunteers
Qualifications
Essential
* NMC Level 1 Registration
* Degree level qualification
* Palliative Care Qualification
* Leadership / Management training / qualification
* Enhanced / Advanced Communication Skills training
* Teaching or Mentorship qualification
Desirable
* Masters degree or working towards it
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration.
Contact Details
Reference number: B0057-26-0000
Location: Queens Park Street, Bolton, BL1 4QT
Date posted: 06 January 2026
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