We are a customer-focused, ambitious, and dynamic organisation, which is committed to supporting communities, looking after the environment, and creating a thriving economy.
We’re on the lookout for a passionate individual who wants to help us make a difference to local communities here in Charnwood, Leicestershire.
Charnwood Borough Council is looking for a proactive and customer‑focused individual to join our Customer Experience service as a Customer Experience Support Officer.
The Role
You’ll help ensure a smooth and efficient service by supporting a range of administrative and customer‑facing tasks. As the job description notes, the post involves "undertaking a range of administrative and customer‑focused duties across the Customer Experience service" to help deliver an excellent experience for residents.
You’ll assist with processing work related to revenues and benefits, maintain accurate customer records, and respond to enquiries from both customers and colleagues. The role also includes supporting the development of training materials and contributing to continuous improvement across the service. A key part of the job is ensuring that "all customer records are accurate, and data is stored correctly within the document management and customer relationship systems."
If you’re organised, adaptable, and keen to make a positive impact within a supportive team, we’d be delighted to receive your application.
The benefits of working with us:
* Agile working for many roles
* Generous annual leave of between 23 & 28 days inclusive of bank holidays
* Most services are closed over Christmas
* Opportunities for professional development linked to many roles
* Access to the Local Government Pension Scheme
* Free parking
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant’s Employer Recognition Gold Award.
We prioritise the well‑being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
About the Council
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.
We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.
Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together
About Charnwood
We are proud of our borough, and it is a great place to live, work, visit and invest in. Charnwood boasts breath‑taking landscapes which are great to explore.
At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.
For an informal discussion please contact Anand Passi (Customer Experience Manager) anand.passi@charnwood.gov.uk
No Agencies please.
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