Company Description
Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK's best known brands across core consumer and retail sectors. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired
Job Description
Through your passion for delivering great service and to respond to our customers with pride, it is expected that you will already have good communication skills and the ability to create a rapport with customers / colleagues on all levels, together with the necessary flexibility to work within our dynamic environment, vital to success in this role.
Working Hours: Any 5 in 7 days, 8 hour shifts between 06:00 and 18:00
Salary: £32,000 per annum
Key Duties of a Customer Service Coordinator Include:
To assist in resolving any operational queries
* Organise the CS team to provide short notice absence cover in conjunction with your CSC colleagues
* Cover weekends on a rota basis
* Co-operate with your employer to enable any legal obligations to be complied with
* Bring to the attention of your direct line manager / CSM any perceived short comings in health and safety arrangements
* To deputise for Customer Service Management team due to meetings or holidays and maintain BAU that will provide you with exposure to new levels of responsibility and understanding
* Be involved in the training and sign off for new starters
* Provide continued training / mentoring to the CS team for new processes or refresher training
* Conduct regular reviews of the CS master task list to ensure it is up to date
* Carry out daily checks with the CC's to confirm all tasks are being completed on time and in full
* Sign of CC task list daily
Qualifications
* GCSE grade 'C' or above in Maths and English
* Equivalent of 5 GCSE grade 'C' or above
* Previous experience within a customer service environment; with proven communication and team working track record
* Good geographical or transport knowledge
* Good level of numeracy and literacy
* High level of flexibility, commitment and motivation
* Good knowledge of Microsoft systems; Excel and Outlook in particular
* Presentation skills i.e. how to present information to a wide audience in recognised formats
Additional Information
As part of our drive to make Stobart a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
* Annual Leave – Competitive holiday entitlement of 28 days inclusive of bank holidays
* Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 3% employer
* Life Assurance - x 2 your annual salary
* Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
* Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
* Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
* Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings