Location: Longtown
Hours: Full-time - 42.5hrs
Reporting to: Service Manager
Salary: Competitive
Are you highly organised, detail-oriented, and passionate about delivering excellent administrative support? We're looking for a Service Administrator to join our busy and friendly Service Department in Longtown.
In this critical role, you will help ensure the smooth running of our daily service operations — from managing job cards and service documentation to handling customer communications and keeping our Work in Progress (WIP) levels in check.
Key Responsibilities:
* Maintain accurate service records and handle all admin duties
* Upload documents and manage bookings through various customer portals
* Monitor WIP and chase aged jobs to ensure timely closure and invoicing
* Prepare and process service invoices to meet internal and manufacturer standards
* Coordinate with technicians, service advisors, and customers to support job progression
* Assist with warranty submissions, internal costing, and general paperwork
* Ensure GDPR compliance in all customer data handling
What We're Looking For:
* Previous experience in an administrative role (ideally within a service-based or automotive environment)
* Excellent attention to detail and strong organisational skills
* Confident communicator – professional, clear, and courteous
* A team player with a proactive attitude and strong work ethic
* Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with Dealer Management Systems is a plus
Why Join Us?
* Be part of a respected and supportive team
* Develop your skills in a fast-paced, rewarding environment
* Work for a company that values people and service excellence
* Opportunity to make a real difference in operational efficiency
* If you're ready to take the next step in your career and thrive in a dynamic, service-driven setting, we'd love to hear from you.
Ready to Make a Difference?
If you are interested in this exciting opportunity, please click the Apply Button now
If you have not received a response from us within four weeks of submitting your application to us, please consider your application unsuccessful on this occasion as unfortunately, we are not able to respond to all candidate applications as we would wish. We reserve the right to close vacancies at any time once we have received sufficient applications, we advise you to submit your application as early as possible to avoid disappointment.
Job Types: Full-time, Permanent
Pay: From £27,907.00 per year
Benefits:
* Bereavement leave
* Company pension
* Life insurance
* On-site parking
* Sick pay
Application question(s):
* Do you have any previous experience in an administrative role?
* Do you have previous experience working in a service-based or automotive environment?
Work Location: In person