Nights Reception Manager
Are you passionate about people? Maybe you’re the host of your family, always on hand to make sure your guests have everything they need to put their feet up and relax? If so, we have the job for you.
As part of our Nights Reception Team, you will play a critical role in creating the best first and last impression, from booking reservations, to welcoming on arrival through to waving our guests off at the end of the day delivering an experience that brings them back again and again.
Our Purpose
Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hotel and Spa.
Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….
Benefits of being part of our team:
· Competitive salary
· Free Parking
· Discounts on overnight stays at Hoar Cross Hall
· Discounts on spa experiences and treatments at any of our properties
· Complimentary use of Spa Facilities and Gym
· 30% discount on food and drink
· 20% Discount on product sales
· You will be invited to join our staff benefit programme Perkbox for discounted retail and leisure deals. Also includes access to our Employee Assistance program – offering a suite of well-being services, so you can receive all-round support whenever you need it.
· Uniform provided.
· A fun, supportive and inclusive working environment
Your skills and expertise:
* You will be able to answer all phone call professionally, efficiently and in a friendly manner
* You will be polite and thorough ensuring all relevant information is received and provided to guests.
* You will be able to follow procedure and have a good understanding of the hotel and spa facilities, policies and procedures.
* You will be able to sell packages and additional treatments.
* You will take on general administrative tasks, assisting in the efficient running of the hotel and spa.
To be part of our fantastic team and have the opportunity to advance your career please apply through our link below. Please note that this is a Nights Reception Manager role so evening working is essential as well as occasional weekend working.
This vacancy will be closed once we have received sufficient applications, we encourage you to apply early.