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Overview
Element has an opportunity for a Sales Support Coordinator primarily responsible for handling requests for quotes (RFQs) from our customers via email or over the phone. Other responsibilities include following up on pending or issued quotations, outbound calling on marketing campaigns, building relationships with internal stakeholders to ensure an understanding of other processes involved in the customer journey.
The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' portfolio across certification and testing.
The ideal candidate will be customer-focused, action-oriented, approachable, and patient.
Responsibilities
1. Primarily involved in the initial steps of the sales process, including qualifying leads, building relationships with new and existing customers, and assisting the BDM, BDA, ASE where needed.
2. Proactively engage with customers using phone, email, web conferencing.
3. Manage relationships with customers.
4. Build a working knowledge of our testing and certification offerings.
5. Process sales invoices, quotations, and provide status reports to clients.
6. Utilize Customer Relationship Management (CRM) tools to record activities, ensure contact details are accurate, remove duplicates, and keep logs up to date.
7. Participate in training and coaching to understand Element Material Technology's service offerings.
8. Ensure compliance with all Element Materials Technology policies.
9. Manage outbound calling of marketing campaigns.
10. Assist with scheme-specific proactive calling.
11. KPI focus: outbound calling, response rates to inquiries, CRM maintenance of leads.
Skills / Qualifications
Communication Skills
* Active listening
* Clear verbal and written communication
* Empathy and emotional intelligence
* Positive and professional tone
* Conflict resolution and de-escalation
Technical & Product Knowledge
* Experience with CRM systems
* Knowledge of company’s products/services
* Basic troubleshooting skills, especially for tech support
* Familiarity with support channels (email, TEAMS, phone, social media)
* Data entry accuracy and speed
Customer-Focused Mindset
* Patience and understanding
* Problem-solving and decision-making
* Ability to manage difficult or upset customers
* Ownership and follow-through
* Customer satisfaction orientation
Organizational & Multitasking Skills
* Time management
* Handle multiple queries simultaneously
* Attention to detail
* Accurate record keeping
Analytical & Feedback Skills
* Identify customer trends and issues
* Use data for process or product improvements
* Gather and escalate feedback
Benefits Of Working At Element
33 days annual holiday, Life Assurance, Pension scheme with contributions up to 12%, Flexible Working, Cycle Scheme, Free Onsite Refreshments, Referral Bonuses, Perks at Work Discount Scheme.
Additional Information
For more info, view our e-brochure: https://indd.adobe.com/view/7032c5bd-3645-4c48-86d4-b568d53de400
To apply, email: derek.grist@element.com
Company Overview
Element is a leading testing, inspection, and certification company with over 6,500 employees worldwide, operating from 200 sites in 30 countries. Our mission is to make tomorrow safer than today by ensuring product safety, compliance, and quality from R&D to production.
We foster a supportive environment that promotes career growth, integrity, and excellence. Our work impacts global industries, ensuring safety and quality in critical products and services.
Diversity Statement
We are committed to diversity and inclusion, providing equal employment opportunities regardless of age, disability, ethnicity, gender, marital status, race, religion, sexual orientation, gender identity, or other characteristics, in accordance with applicable laws.
Job Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Fire Protection, Construction, Wood Product Manufacturing
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