Role: Claims Adjuster – Specialty
Location: London
Purpose:
* Provide technical handling of marine claims within authority levels, ensuring high service standards, regulatory compliance, and effective stakeholder engagement.
Key Responsibilities:
* Handle and investigate claims in line with internal procedures and market standards.
* Maintain accurate claims records, reserves, and data integrity.
* Manage claims within authority and escalate/referral where required.
* Liaise with underwriters, actuaries, legal teams, finance, brokers, and reinsurers.
* Support large loss investigations and reporting processes.
* Monitor account performance and contribute to data analysis and oversight.
* Assist with reinsurance recoveries and claims-related reporting.
* Maintain compliance with Lloyd’s standards, GDPR, AML, sanctions, and conduct risk requirements.
* Build and maintain strong internal and external stakeholder relationships.
* Participate in continuous professional development and market training.
Skills & Experience:
* Experience handling marine claims independently within delegated authority.
* Good technical knowledge of policy wording, legal principles, and market practice.
* Familiarity with London Market systems such as ECF/CLASS preferred.
* Strong communication and organisational skills.
* Able to work collaboratively in a fast-paced team environment.
* Customer-focused with strong attention to detail and accuracy.
Qualifications:
* Insurance qualifications (e.g. ACII or equivalent) in progress preferred.