Job Description
Are you an experienced Customer Service Representative?Do you consider yourself to be organised, communicative, and an asset to a busy team?Are you based in or around Bardon Hill, Coalville, LE67 1TD?
We have a Customer Service Representative role available within Holcim UK.This role is ideal for someone with strong communication and planning skills and is confident, customer-facing, and proactive.
Role: Customer Service RepresentativeLocation: Bardon Hill, Coalville, LE67 1TD (Hybrid 2-3 days/week after initial on-site training)Rate: Up to £13.50 per hourContract length: 6 months (potential to extend to 12 months)Shift Patterns: Monday to Friday, 8:30 - 17:00 (37.5 hours/week)
Responsibilities:
* Plan and schedule asphalt production across 4 plants in the Midlands.
* Coordinate deliveries to meet customer needs.
* Be the central contact point for customer orders, updates, and issue resolution.
* Use systems like Salesforce, E1, Genesis, and Excel to manage workflows and track KPIs.
* Monitor order progress and communicate to prevent delays.
* Resolve invoice queries, complaints, and product issues with professionalism.
* Work closely with production and dispatch teams to align priorities and availability.
* Forward program orders and identify spare capacity.
* Support a customer-first culture within the team.
Essential requirements:
* Previous experience in customer service, sales support, planning, or logistics.
* Excellent communication and organisational skills.
* Proficiency with Microsoft Excel.
* Ability to work under pressure and juggle multiple priorities.
* Proactive, confident, and a team player.
Desirable requirements:
* Driving license and use of a car
* Knowledge of Salesforce, E1, Genesis (training will be provided)
Benefits:
* Advice and editing on your current CV
* Dedicated team throughout your journey within the role
* Paid holiday
* Exclusive online services including restaurant and retail discounts
* Chance to receive £300* for referring a friend
* Opportunity for progression into permanent roles
* Competitive rates of pay
Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements.
All applicants are subject to vetting checks including: Right to work check, DBS check, and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.