Salary - Competitive Schedule - Full Time
Experience - Previous experience within a similar role in restaurants or hospitality
Gymkhana is seeking an Operations Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Operations Manager looking for a new role in an award winning, critically acclaimed group.
The Restaurant Gymkhana is inspired by the elite clubs of India where members of high society socialise, eat, drink, celebrate and play sport. The Gymkhana menus take influence from the breadth of India, focusing on tandoori-grilled specialties, classic regional curries, biryanis and chaat-style sharing plates. The flavours are bold, rooted in tradition and richly layered with spices. The bars at Gymkhana specialise in a collection of Club Cocktails, which showcase the finest Indian ingredients and flavour combinations, offering a modern Indian interpretation on renowned classics. Above the restaurant is 42, Gymkhana's intimate cocktail lounge. Gymkhana received its second Michelin Star in 2024, a decade after the first Star and winning Best Restaurant at the National Restaurant Awards and BMW Square Meal Restaurant of the Year.
The role
The Operations Manager is responsible for supporting the restaurant, ensuring operational excellence, consistency in service delivery, and financial performance. This role involves working closely with General Managers to maintain standards, drive efficiency, and implement strategic initiatives.
Responsabilities
Service:
Support General Managers in delivering exceptional hospitality standards
Monitor and enhance service consistency through regular audits.
Ensure the restaurant maintain comprehensive knowledge of food and beverage offerings.
Review and improve ambient standards including temperature, music, cleanliness, and lighting.
Guide teams in optimising table management and cover maximisation.
Analyse guest feedback and support improvement initiatives.
Ensure brand standards are consistently met.
Support development of site-specific service enhancement strategies.
Monitor implementation of company service procedures.
Build relationships with key clients.
Operations:
Support implementation of operational procedures.
Ensure consistent application of SOPs and completion of checklists.
Monitor operational standards across all departments.
Support General Managers in maintaining brand reputation.
Oversee standards of presentation including linen, china, glassware, and silverware.
Monitor food quality and consistency.
Review opening and closing procedures.
Audit end-of-day processes and investigate discrepancies.
Monitor EPOS compliance including staff meals, wastage, and discounts.
Facilitate communication between the restaurant and head office.
Commercial:
Support stock management and margin control.
Monitor achievement of budgets and financial targets.
Analyse competitor activity and market trends.
Support implementation of waste reduction initiatives.
Assist in budget preparation and review processes.
Monitor P&L performance.
Support cost control measures while maintaining standards.
Review sales performance and implement improvement strategies.
Ensure consistent execution of marketing initiatives.
Monitor food and beverage GP performance.
People:
Support HR processes.
Monitor labour cost management and staffing levels.
Ensure compliance with payroll procedures.
Support training and development programmes.
Assist in recruitment and onboarding processes.
Foster communication between kitchen and front of house teams.
Monitor staff presentation and hygiene standards.
Support implementation of company culture initiatives.
Assist in performance management processes.
Guide General Managers in team development.
Benefits & Culture Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.
We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:
Treat Yourself
Monthly JKS Dining Out Allowance
Up to 50% off dining across JKS Restaurants
Retail & Takeaway Discounts
Code App Membership
Company tech scheme
Look After Yourself
Discounted Gym Membership
Stream – stream your pay earlier
Company Donations for your involvement with Charities
Cycle to work Scheme
Employee Assistance Program
Enhanced Maternity/Paternity Leave
Access to Financial Advice
Wedding Gift & New-born Care Package - Celebrating your big occasions
Season Ticket Loan
Progress Yourself
Access to our fantastic L&D Calendar
A personalised learning & development plan to develop your skills and knowledge
Career progression with a fast-growing, critically acclaimed restaurant group.
Be Yourself
Additional holiday for every year with us (rising to 30 days)
Employee referral scheme - paying up to £600 per referral
Staff parties & long service awards
The Group JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 8 Michelin stars, 6 Michelin Bib Gourmands, a restaurant ranked among the World's 100 Best Restaurants, a spot in the Sunday Times Best 100 Places to Work 2025 and one of codes happiest places to work 2025
The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Ambassadors Clubhouse, Kitchen Table, Sabor, and Legado, along with cult favourites Hoppers, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar and Bibi,
JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.
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