Front Office Manager
Location: Derry
Full-Time | Permanent
Competitive Salary
The Property
Our client's established hotel in Derry is entering an exciting new phase of significant investment and development. With upgraded facilities and a clear strategic vision for growth, this is a pivotal time to join the business and contribute to shaping its next chapter.
The Opportunity
We are seeking a dynamic and motivational Front Office Manager to lead the front desk operation and build a high-performing, service-driven team.
This role is central to the hotel's success. You will take ownership of the entire front office function, ensuring operational efficiency, exceptional guest experiences, and consistent service standards during a period of transformation and growth.
You will be a visible leader — confident, organised and passionate about hospitality — capable of energising your team and driving accountability.
Key Responsibilities
Lead and manage all front office operations, including reception and guest services
Recruit, train and develop a motivated, guest-focused team
Drive a culture of professionalism, efficiency and service excellence
Ensure seamless check-in and check-out experiences
Monitor guest feedback and implement continuous improvement initiatives
Oversee rota management, staffing levels and departmental performance
Work collaboratively with housekeeping, F&B and senior management to ensure operational alignment
Manage room allocations, occupancy levels and front office systems effectively
Handle escalated guest issues with confidence and professionalism
Candidate Profile
Proven experience in a Front Office leadership role within a hotel environment
Strong team-building and staff development capabilities
Hands-on management style with high attention to detail
Excellent communication and interpersonal skills
Commercial awareness and understanding of occupancy and revenue performance
Ability to lead through change and drive standards in a developing environment
A genuine passion for delivering outstanding guest experiences
Why Apply?
Join a hotel at an exciting stage of redevelopment and growth
Play a key role in shaping service standards and team culture
Work within a forward-thinking and investment-led environment
Genuine opportunity to make a measurable impact
If this sounds like the right role for you, please send your up-to-date CV and a brief cover note to our multi-sector team for immediate and confidential consideration.
Please note: Applications can only be accepted from candidates who already hold the legal right to work in Ireland.
3D Personnel is acting as an Employment Agency and Business in this recruitment.
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