Tech Manager (MSP) A truly exciting opportunity has arisen for an experienced IT Support Technical Manager to join a national IT Support and Telecoms company based in the Petersfield area. Our client is a leading UK provider of IT Support and Telecoms services, recognised for their strong values and commitment to delivering seamless service while making a genuine difference to both their clients and employees. We are keen to speak with exceptional individuals who are self-motivated, results-driven, and possess proven technical expertise within the IT and Telecoms sector. This role would suit someone eager to bring fresh ideas, with a strong desire to progress their career by taking on increased responsibility and developing into a future industry leader. Main Responsibilities for the successful Tech Manager: * Manage the team of technicians on a day-to-day basis, including scheduling and ensuring consistently high levels of service delivery to clients * Manage and support client IT hardware, software, and network infrastructure. * Actively support and manage the onboarding of new clients, taking ownership of the technical setup and transition. * Build strong working relationships with new, existing, and prospective clients through a proactive, service-led approach. * Attend client sites as required, using a company pool car, to deliver practical, on-site technical support. * Deliver remote and telephone-based support alongside the technical team. * Deliver first-class technical and server support across all client accounts * Stay up to date with emerging technologies and provide training and guidance to the team * Monitor departmental performance and produce reports against agreed KPI's. * Act as an escalation point for both clients and technicians. * Partake in a periodic personal development process, and training, to build on your existing skills and expertise. Main requirements for the successful Tech Manager: * Ideally 5 years’ experience within the IT support industry. * Proven experience working across varied IT environments and diverse client sites. * ITIL v4 certification (or working knowledge) and strong working knowledge of Microsoft Server environments (2003 to current versions). * In-depth knowledge of Microsoft 365, including support, implementation, and migration. * A hands-on, collaborative team player who leads by example * Forward-thinking with a proactive and innovative approach to problem-solving. * Full UK driving licence, with the ability to attend client call-outs (company pool cars provided). * Comfortable taking responsibility, including acting as a key holder when required. * Positive, professional, upbeat attitude and genuine passion for technology, continuous learning, and development. What we offer to the successful Tech Manager: * Negotiable Salary £40,000-£50,000 per annum Bonus * Monday to Friday- office based. * Unrivalled career development prospects and opportunity to progress. * Pension and Holiday ( 20 days bank holidays allowance to purchase extra holidays and carry to following year). * Gym attendance is paid up to 50% per month (up to £50). * 50% paid up to £100 for one off physical challenge events – e.g. tough mother, marathon etc. * Up to 2 full volunteering days per year (prior notice and permission). * Day off for your child’s first day at school / Your birthday off paid. If you are driven and resilient professional with a desire to progress and be part of fantastic team, then this role is for you! Please do get in touch with us for more details ! Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy